399bet Terms and Conditions — Know Your Rights

01 Introduction

Welcome to 399bet. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and 399bet ("the Platform", "we", "us", "our") governing your access to and use of the 399bet website at https://399bet.now and all associated services, including games, payment processing, promotions, and customer support.

By creating an account on 399bet, making a deposit, or using any feature of the platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not use 399bet.

399bet is designed specifically for players in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. These Terms are written in English and apply to all players regardless of location, though 399bet's primary user base is Bangladesh.

02 Account Registration

To use 399bet, you must register an account by providing accurate and complete personal information. You agree that all details submitted during registration — including your name, date of birth, and contact information — are truthful and up to date. Providing false information is a violation of these Terms and may result in immediate account closure.

Each individual is permitted to hold only one active account on 399bet. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If duplicate accounts are detected, 399bet reserves the right to close all associated accounts and forfeit any balances held within them.

• You must be at least 18 years of age to register and use 399bet.
• Your account must be registered in your own legal name — not a nickname or alias.
• You must provide a valid mobile number that you own and control for account verification.
• You are responsible for keeping your login credentials confidential at all times.
• 399bet reserves the right to request identity verification documents at any time.

03 Deposits & Payments

399bet accepts deposits exclusively in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. No foreign currency deposits are accepted. All deposit amounts are credited to your 399bet account in BDT at the time of the transaction, with no currency conversion fees applied.

The minimum deposit amount at 399bet is ৳100. There is no maximum deposit limit for standard accounts, though 399bet may apply transaction limits at its discretion for security or compliance purposes. Deposits are typically credited to your account instantly upon confirmation from the payment provider.

• Deposits must be made from a payment account registered in your own name.
• Third-party deposits — where someone else funds your account — are not permitted.
• 399bet is not responsible for delays caused by the payment provider's systems.
• If a deposit does not appear in your account within 30 minutes, contact support with your transaction reference number.
• 399bet reserves the right to reverse deposits that are suspected to be fraudulent or made in violation of these Terms.

04 Withdrawals

399bet processes withdrawal requests 24 hours a day, seven days a week. The vast majority of withdrawals to bKash and Nagad are completed within 15 minutes of approval. Rocket withdrawals may take slightly longer depending on the provider's processing times.

The minimum withdrawal amount at 399bet is ৳200. Withdrawals must be made to the same payment account used for your most recent deposit. This policy exists to prevent fraud and ensure that funds are returned to their rightful owner. Requests to withdraw to a different account will not be processed until identity verification is completed.

• Withdrawals are only processed to bKash, Nagad, or Rocket accounts registered in your name.
• Bonus funds cannot be withdrawn until all associated wagering requirements have been met.
• 399bet may request identity verification before processing large withdrawals.
• Withdrawals may be delayed if your account has pending security checks or unresolved disputes.
• 399bet reserves the right to limit withdrawal amounts per transaction or per day for security purposes.

05 Bonuses & Promotions

399bet offers a range of bonuses and promotions to both new and existing players, including welcome bonuses, deposit match bonuses, free spins, and cashback offers. All bonuses are subject to specific terms and wagering requirements that are stated clearly at the time the bonus is offered.

Wagering requirements specify how many times a bonus amount must be wagered before it can be withdrawn as real money. For example, a bonus with a 20x wagering requirement means you must place bets totalling 20 times the bonus amount before withdrawal is permitted. Wagering requirements vary by promotion and are always stated in the promotion's specific terms.

• Each player is entitled to claim a welcome bonus once only, on their first deposit.
• Bonuses cannot be transferred between accounts or combined with other offers unless explicitly stated.
• 399bet reserves the right to modify, suspend, or cancel any promotion at any time.
• Bonus abuse — including creating multiple accounts to claim bonuses repeatedly — will result in account closure and forfeiture of all associated funds.
• Free spins winnings may be subject to a maximum withdrawal cap as stated in the promotion terms.
• Bonuses expire if wagering requirements are not met within the stated time period.

06 Game Rules & Fair Play

All games available on 399bet use certified random number generators (RNG) to ensure fair and unpredictable outcomes. Return-to-player (RTP) rates for each game are published and verified by the game provider. 399bet does not manipulate game outcomes in any way.

Each game on 399bet has its own specific rules, which are accessible within the game interface. Players are responsible for understanding the rules of any game before placing real-money bets. 399bet is not liable for losses resulting from a player's misunderstanding of game rules.

• Game results are final once confirmed by the platform's system. Disputes based on misunderstanding of rules will not be upheld.
• In the event of a technical malfunction during a game, the round may be voided and stakes returned to the player.
• Live casino games are subject to the rules of the live dealer studio provider in addition to 399bet's general terms.
• Using automated software, bots, or any form of artificial assistance to play games is strictly prohibited.
• 399bet reserves the right to void bets placed in error or as a result of a system error.

07 Prohibited Activities

The following activities are strictly prohibited on 399bet. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities where applicable.

• Creating more than one account on 399bet under any circumstances.
• Providing false, misleading, or incomplete information during registration or verification.
• Using 399bet for any form of money laundering or financial fraud.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the platform.
• Using automated software, scripts, or bots to interact with the platform or its games.
• Colluding with other players to gain an unfair advantage in any game.
• Claiming bonuses in bad faith or through the creation of multiple accounts.
• Allowing another person to access or operate your 399bet account.
• Engaging in any activity that disrupts the normal operation of the platform or harms other players.

08 Account Suspension & Closure

399bet reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, if it believes that a player has violated these Terms or engaged in any activity that is harmful to the platform, other players, or third parties.

If your account is suspended, you will be notified via the contact details registered on your account. You may appeal a suspension by contacting our support team with relevant information. 399bet will review appeals within a reasonable timeframe and communicate the outcome to you.

• Players may also request voluntary account closure at any time by contacting support.
• Upon closure, any real-money balance (excluding bonus funds subject to incomplete wagering) will be returned to your registered payment method.
• Self-excluded players may not re-register during their exclusion period.
• 399bet is not liable for any losses incurred during a period when an account should have been closed but was not, due to the player's failure to request closure.

09 Privacy & Data Protection

399bet collects and processes personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By using 399bet, you consent to the collection and use of your personal data as described in that policy.

We collect personal information including your name, contact details, payment information, and gaming activity for the purposes of account management, payment processing, fraud prevention, and regulatory compliance. We do not sell your personal data to third parties for marketing purposes.

• Your data is stored securely using industry-standard encryption protocols.
• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate data by contacting our support team.
• Data may be shared with payment providers and regulatory bodies where required by law.

10 Responsible Gaming

399bet is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial or personal harm. We provide a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, and self-exclusion options.

If you feel that your gaming is becoming problematic — if you are spending more than you can afford, chasing losses, or gaming is affecting your relationships or work — we strongly encourage you to use our responsible gaming tools or contact our support team for assistance.

• Deposit limits can be set on a daily, weekly, or monthly basis.
• Self-exclusion periods range from 30 days to permanent exclusion.
• During self-exclusion, your account will be locked and you will not receive promotional communications.
• Players who have self-excluded must not attempt to re-register during the exclusion period.

11 Limitation of Liability

399bet provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates reliably and securely, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

To the maximum extent permitted by applicable law, 399bet shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from technical malfunctions, payment delays, or game errors — except where such losses are directly caused by 399bet's proven negligence.

• 399bet is not responsible for losses resulting from a player's failure to understand game rules or bonus terms.
• 399bet is not liable for losses caused by a player sharing their account credentials with a third party.
• In the event of a system error that results in an incorrect game outcome, 399bet's decision on the resolution is final.

12 Changes to These Terms

399bet reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of 399bet after changes are published constitutes your acceptance of the updated Terms.

For significant changes that materially affect your rights or obligations, 399bet will make reasonable efforts to notify registered players via email or an in-platform notification. However, it remains your responsibility to review these Terms periodically to stay informed of any updates.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any specific point, our support team is available 24 hours a day, seven days a week. We aim to respond to all enquiries promptly and clearly.

• Email: [email protected]
• Live Chat: Available directly within the 399bet platform after login
• FAQ: Visit /faq for answers to common questions

For responsible gaming support, account closure requests, or self-exclusion, please visit our Responsible Gaming page or contact support directly. We take all player welfare enquiries seriously and will respond with care and discretion.