Legal & Privacy
At 399bet, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from Bangladesh players, why we collect it, how we use it, and the rights you have over your own information. We believe in being straight with you — no confusing legal language, just clear answers.
Privacy at a Glance
Six core commitments that define how we handle your personal data on the 399bet platform.
Every piece of data you send to 399bet — from your login credentials to your bKash payment details — is protected by SSL encryption. Your information travels securely and cannot be intercepted by third parties.
399bet does not sell, rent, or trade your personal information to third-party marketers. Your data is used only for the purposes described in this Privacy Policy — nothing more, nothing less.
399bet follows a data minimisation approach. We only collect personal information that is genuinely necessary for account management, payment processing, fraud prevention, and regulatory compliance. No unnecessary data collection.
You have the right to access, correct, and request deletion of your personal data held by 399bet. Our support team will process data requests promptly. Your information belongs to you — we just look after it.
We only share your data with third parties when it is strictly necessary — such as payment processors like bKash and Nagad, or when required by law. We do not share data with advertisers or data brokers.
399bet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
Welcome to the 399bet Privacy Policy. 399bet ("we", "us", "our") is committed to protecting the personal data of every player who uses our platform at https://399bet.now. This Privacy Policy explains how we collect, use, store, and protect your personal information when you register an account, make deposits, play games, or interact with our support team.
This policy applies to all users of the 399bet platform, with a primary focus on players based in Bangladesh. By creating a 399bet account or using any part of our service, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
We have written this policy in plain English so that every 399bet player — whether you are new to online gaming or a long-time member — can clearly understand what happens to your data. If anything is unclear, our support team is available 24/7 to answer your questions.
This Privacy Policy was last updated on 1 January 2025. We recommend checking this page periodically. Continued use of 399bet after any update constitutes your acceptance of the revised policy.
399bet collects personal data that is necessary to provide you with a safe, fair, and functional gaming experience. We do not collect data beyond what is genuinely required. The categories of data we collect are outlined below.
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, NID number (if requested) | Account registration and age verification |
| Contact Data | Mobile number, email address | Account communication and support |
| Payment Data | bKash / Nagad / Rocket account number | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, bet amounts, session duration | Responsible gaming monitoring and service improvement |
| Communications Data | Support chat logs, email correspondence | Resolving disputes and improving support quality |
We may also collect data indirectly — for example, technical data gathered automatically when you visit the 399bet website, such as your IP address and browser type. This data is collected via cookies and similar tracking technologies, which are described in Section 6.
399bet does not collect or store full payment card numbers. All payment transactions are processed directly through bKash, Nagad, or Rocket. We only retain the mobile wallet number associated with your account for withdrawal purposes.
399bet uses your personal data for specific, legitimate purposes only. We do not use your data for purposes beyond those listed below without first obtaining your consent. Here is how your data is used on the 399bet platform:
You can opt out of promotional communications at any time by contacting our support team or updating your account preferences. Opting out will not affect your ability to use 399bet.
399bet processes your personal data on the following legal grounds, depending on the specific purpose of the processing:
399bet does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.
We never share your personal data with advertisers, data brokers, or any third party for their own marketing purposes. Your 399bet data stays within the 399bet ecosystem.
399bet uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and help us understand how players use the site. Here is a breakdown of the types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 399bet platform. For full details on how to manage cookies in your browser, refer to your browser's help documentation.
399bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password for your 399bet account and never share your login credentials with anyone.
If you suspect that your 399bet account has been accessed without your authorisation, contact our support team immediately. We will investigate and take appropriate action to secure your account.
399bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When your data is no longer required, 399bet will securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of your data in certain circumstances — see Section 9 for details of your rights.
As a 399bet player, you have a number of rights regarding your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:
Your Rights
You are in control of your personal data. Here is what you can ask us to do at any time.
You can request a copy of all personal data that 399bet holds about you. We will provide this within a reasonable timeframe at no charge.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
You can request that 399bet delete your personal data. Note that some data must be retained for legal compliance and cannot be deleted on request.
You can object to 399bet processing your data for direct marketing purposes at any time. We will stop processing your data for that purpose immediately.
In certain circumstances, you can ask 399bet to restrict the processing of your data — for example, while a dispute about its accuracy is being resolved.
You can request that 399bet provide your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.
399bet is strictly an adult platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.
If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on 399bet, please contact our support team immediately so we can investigate and act accordingly.
399bet uses age verification measures during registration to prevent underage access. We take our responsibility to protect minors very seriously and cooperate fully with any investigation into underage gambling.
399bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you — either via the email address registered on your account or through a prominent notice on the 399bet platform. However, we encourage you to review this Privacy Policy periodically to stay informed.
Your continued use of 399bet after any changes to this Privacy Policy are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using 399bet and contact our support team to close your account and request deletion of your data.
Bookmark this page at /privacy-policy and check back whenever you see the "Last Updated" date has changed. Staying informed is the best way to stay in control of your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399bet handles your personal data, please do not hesitate to get in touch. Our team is available around the clock and will treat all privacy enquiries with care and confidentiality.
For data deletion requests, access requests, or any other exercise of your privacy rights as described in Section 9, please email us with the subject line "Privacy Request" and include your registered mobile number so we can locate your account. We aim to respond to all privacy requests within 30 days.
For concerns related to responsible gaming or account self-exclusion, please visit our Responsible Gaming page or contact support directly. We handle all such requests with the utmost sensitivity and discretion.